Terms and Conditions
Payment Options
Online Shop
Items in the online shop can be paid for by credit / debit card or PayPal in the checkout.
Custom orders and commissions
Payments can be made via PayPal when your order is ready, and can be made using all major debit and credit cards. If you would rather pay by another method, such as personal cheque (UK only) or bank transfer, this can be arranged.
For larger orders, (a dinner set for example) a deposit may be required before we begin working on your order. Unless otherwise agreed, payment will be made when your order is ready for delivery, and delivery will not be made until full payment has been received.
shipping / p&p
Your order will be well packaged according to its size and weight, and may comprise of one or more boxes. Tracking is only available on our courier option. Please contact us if you have specific requirements.
Online Shop
We have three options for UK shipping, standard 2nd class, first class and courier. Prices for shipping outside the UK may incur an additional charge depending on destination. We will get in touch with you directly if this is the case.
If you would like to find out more before placing your order, please get in touch via our contact page.
Custom orders and commissions
Items will be sent via the most economical means, we will recommend services based on the size and weight of the order. For small (e.g. one or two pieces) orders, we generally recommend Royal Mail or Parcel Force. For larger orders, we generally recommend using APC, who have an excellent fragile service. You will be informed of the cost of delivery prior to shipping. Delivery will not be made without final payment inclusive of delivery cost.
Order times
Online Shop
Items listed in the online shop are finished pieces ready for shipping. Upon receipt of payment, we aim to parcel and post your item(s) the next working day*.
Custom orders and commissions
Delivery time depends on type and quantity of items ordered. If items are in stock, delivery can be a minimum of 2 days*. For non-stock items, lead times are 2 weeks minimum, and can be longer during busy periods. You will be advised of the approximate lead time when placing your order, and kept informed should that change by a week or more. We will do our best to meet deadlines, provided they are agreed by both parties when placing the order.
* Due to COVID-19 restrictions in place in Scotland orders may take a little longer than usual to arrive.
Order Cancellation Policy
Orders must be cancelled or amended within 24 hours if you no longer wish to proceed with it.
Refunds and Returns
Damaged items
We take great care in packaging your pieces so that they will arrive safely. If a product does arrive with a flaw, or if it has been damaged in transit, please let us know within 14 days of the purchase date, and we'll be happy to make things right for you. Please note that no refunds will be given after 14 days of the purchase.
If a piece arrives damaged or flawed, we will ask to see a photo of the product. Depending on the situation (if we have a similar piece to hand and/or if you would like to wait for us to reproduce it), we will either send you a new piece, or we will refund your money in full.
Other refunds
If a piece arrives unflawed and undamaged by the post, but you decide you do not want it, you may return the piece within 14 days of the purchase date. A full refund will be made only after the piece has arrived back safely. We will not make a refund before the piece has been returned to us. We will not pay for return shipping for pieces that were unflawed upon arrival and undamaged by initial shipping. The customer making the return is fully responsible to package the piece for safe return travel. If the item being returned is broken in transit, the buyer will be held responsible, and no refund will be made.
Customer requirements
When placing your order, it is your responsibility to provide a clear description of any special requirements you may have.
Privacy Policy
It is our policy to ensure you have a secure visit to this website. Your security is of great importance to us and your information will never be passed to any third party.
Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of Paypal via an invoice. Since this service is completely independent of us, your credit card details are not divulged to me at any time.
Website Images and Content
The images of my work on this website have been taken by professional photographers, even so, I cannot guarantee the images you see are an accurate representation of the actual pieces themselves due to the nature of different screen resolutions and colour representation.
The images of items for sale in the online shop are taken by ourselves here at the studio (during COVID-19 lockdown). While we take the greatest care to ensure the images are the best likeness in terms of colour, there are limitations based on our amateur photography skills and also how the images are represented on the web.
The content on this website is copyright © Clare Dawdry. This includes any text, images or graphics which are used on the website. All ceramic designs featured on this website are the property of Clare Dawdry.
Further Information
If you would like to know more about our terms and conditions, please contact Simon Dawdry at simon@wemakepots.com, or by post at 33 Victoria Street, Kirkpatrick Durham, DG7 3HQ, Scotland.
For more information about privacy, data protection and our terms and conditions, please see our Privacy Policy and our Cookie Policy.